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Overview

The Slack app allows your agent to seamlessly integrate with Slack’s communication platform, enabling automatic notifications and team updates during conversations. This integration is perfect for sending alerts to channels, notifying team members, and keeping your team informed about call activities directly through your agent.

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How to configure Slack

Step 1: Navigate to the Slack app In your Strada dashboard, navigate to the Apps section in the left sidebar, then locate and click on Slack to begin the configuration process. Step 2: Initiate the connection Click the Connect button. This will redirect you to Slack’s authorization page. Step 3: Authorize Strada Voice On the Slack authorization page, review the requested permissions and select the Slack workspace you wish to connect. Click Allow to grant Strada Voice the necessary access. Step 4: Verify the connection Once redirected back to Strada, you should see a confirmation that your Slack workspace is successfully connected. The connection should then show up on your list of Connected Apps.

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Available Slack Actions

Once connected, your agent can perform the following actions:

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Post-Call Workflow Actions

Slack can be used in post-call workflows to automate follow-up processes:
  • Send Channel Message - Send messages to Slack channels after call completion
See the Post-Call Workflows documentation for detailed information on configuring Slack workflow actions.

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Slack Permissions

Strada Voice requests the following permissions to integrate with your Slack workspace:
  • Send messages: Permission to send messages to channels and direct messages
  • Read channel information: Access to view available channels in your workspace
  • Read user profile: Access to your basic profile information for message attribution
These permissions are essential for Strada Voice to perform the configured Slack actions effectively. You can review and manage these permissions within your Slack workspace settings under Settings → Connections.

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Security Best Practices

  • Regularly review the permissions granted to connected apps in your Slack workspace
  • Monitor messages sent to Slack channels to verify proper usage
  • Disconnect the integration if it’s no longer needed
  • Keep your Slack workspace secured with proper access controls
  • Use Slack’s audit logs to monitor app activity and usage
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