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Overview

The Workflow Runs page provides a comprehensive view of all post-call workflow executions. Post-Call Workflows are automated actions that trigger after calls are completed, allowing you to streamline follow-up tasks, data processing, and integrations with external systems. Here, you can track when workflows were executed, which agent triggered them, the associated phone number, call outcome, completion status, and actions executed within each workflow.

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Agent Filter

Filter workflow runs by specific agents to review which calls triggered workflows for individual team members.

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Status Filter

View workflows by their execution status:
  • Running - Workflow is currently executing
  • Completed - Workflow finished successfully

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Call Outcome Filter

Filter by the outcome of the call that triggered the workflow:
  • Connected - Call was answered and completed
  • No Answer - Call was not answered
  • Voicemail Drop - Line was busy
  • Other default or custom outcomes based on your configuration

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Workflow Runs Table

The main table displays all workflow executions with the following columns:
  • Started - Date and timestamp when the workflow began execution
  • Agent - The agent whose call triggered the workflow (clickable link to agent details)
  • Phone - The phone number associated with the call
  • Direction - Call direction indicator (Outbound/Inbound)
  • Call Outcome - The result of the call that triggered the workflow
  • Status - Current execution status of the workflow (Completed, Failed, etc.)
  • Actions - Integration icons showing which external systems were involved (webhooks, CRM integrations, etc.)
  • View - Link to open detailed workflow execution flows
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