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Overview

Workflow Runs gives you easy access to all workflow executions. Strada Workflows are automated actions that can run before a call starts, during a live call, or after a call ends, allowing you to streamline follow-up tasks, data processing, and integrations with external systems. Here, you can track when workflows were executed, which agent triggered them, the associated phone number, call outcome, completion status, and actions executed within each workflow.
Workflow Runs filters

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Type

Filter workflows by the type of action that was executed (Action, Action Studio, Email, Chat, Call, Pre-Call).
Type filter

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Source

Filter workflows by the specific workflow that was executed.
Source filter

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Status

Filter workflows by the status of the workflow (Running, Completed, Partial).
Status filter

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Date Range

Filter workflows by the date that the workflow was executed.
Date Range filter

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Workflows

Each row is a single workflow execution, and the columns break down what ran, when it ran, and how it finished. The columns are:
  • Type - The type of action that was executed (e.g. Action, Pre-Call, Call).
  • Started - The time that the workflow started.
  • Status - The status of the workflow (e.g. Completed, Running, Step Failure).
  • Contact - The phone number that triggered the workflow.
  • Source - The workflow that was triggered.
  • Steps - The different kinds of blocks that were run.
  • View Workflow - Button to see how the workflow was run.