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Email Workflows enable you to automate responses and processes for incoming emails using the same powerful architecture as Strada Workflows. When emails are forwarded to your configured email workflow address, they automatically trigger your workflow, allowing you to process, respond to, and take actions based on email content. Email Workflows

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Overview

Email Workflows use the same node-based architecture as Strada Workflows, allowing you to:
  • Automatically respond to incoming emails
  • Process email content and extract information
  • Trigger actions based on email content
  • Integrate with external systems
  • Apply conditional logic and flow control
When an email is forwarded to your email workflow address, it triggers the workflow execution, making the email content and metadata available as variables throughout your workflow nodes.

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Setting Up Email Workflow Domains

Before creating email workflows, you need to set up an email workflow domain. This domain provides the email address where you’ll forward emails to trigger your workflows.
  1. Navigate to the Email Workflows section in your agent settings
  2. Click Add Workflow to setup a new workflow
  3. Enter a Custom Domain - this will be used to generate your unique email address in the format: {customDomain}[email protected]
  4. Add Whitelisted Emails - specify which email addresses are allowed to forward emails to this workflow domain (at least one email address is required)
  5. Click Create Domain to complete the setup
Add Email Workflow Domain Once your domain is created, you can forward emails to the generated email address to automatically trigger your email workflows.