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Overview

The Microsoft Teams app integration allows your agent to send messages and notifications directly to Microsoft Teams channels and chats during conversations. This integration enables real-time team collaboration, automated notifications, and seamless communication based on conversation outcomes.

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How to configure Microsoft Teams

Step 1: Navigate to the Microsoft Teams app In your Strada dashboard, navigate to the Apps section in the left sidebar, then locate and click on Microsoft Teams to begin the configuration process. Step 2: Connect to Microsoft Teams Click the Connect button to initiate the OAuth authorization flow. You will be redirected to Microsoft where you can authorize Strada to access your Microsoft Teams account.
Make sure you’re logged into the correct Microsoft account before clicking Connect. You may need admin permissions to authorize apps in your Teams organization.
Step 3: Authorize Strada in Microsoft On the Microsoft authorization page:
  1. Review the permissions that Strada is requesting
  2. Select which Microsoft account/organization to connect (if you have multiple)
  3. Click Accept to grant Strada access to send messages in your Microsoft Teams
Microsoft will then redirect you back to Strada with the connection established. Step 4: Verify the connection Once redirected back to Strada, you should see a confirmation that your Microsoft Teams account is successfully connected. The connection should then show up on your list of Connected Apps.

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Available Microsoft Teams Actions

Once connected, your agent can perform the following actions:

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Post-Call Workflow Actions

Microsoft Teams can be used in post-call workflows to automate follow-up processes:
  • Send Channel Message - Send messages to Teams channels after call completion
  • Send Bot Message - Send bot messages to specific users or channels
See the Post-Call Workflows documentation for detailed information on configuring Microsoft Teams workflow actions.

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Microsoft Teams Permissions

The Microsoft Teams integration requires the following permissions:
  • Send messages: Permission to send messages to channels and chats
  • Read team information: Access to view available teams and channels
  • View user profile: Access to your basic profile information
You can review and modify these permissions at any time in your Microsoft account settings under Apps & services → Authorized apps.

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Security Best Practices

  • Only grant the minimum required permissions for your use case
  • Regularly review connected apps in your Microsoft account
  • Monitor messages sent to Teams channels to verify proper usage
  • Disconnect the integration if it’s no longer needed
  • Keep your Microsoft account secured with strong passwords and multi-factor authentication
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