Overview
The REST API app allows your agent to seamlessly integrate with custom APIs and external services, enabling real-time data exchange and automation during conversations. This integration is perfect for connecting to proprietary systems, third-party APIs, and custom workflows directly through your agent.How to configure REST API
Step 1: Navigate to the REST API app In your Strada dashboard, navigate to the Apps section in the left sidebar, then locate and click on REST API to begin the configuration process. Step 2: Configure your API settings Click the Connect button to open the REST API configuration dialog. You’ll need to provide the following information:
- Base URL: Your API endpoint base URL (e.g.,
https://api.yourcompany.com) - Authentication Type: Choose between API Key, Bearer Token, or Basic Auth
- Username: Your API username or email address
- Password: Your API password or authentication token
Available REST API Actions
Once connected, your agent can perform the following actions:During Calls (In-Call Actions)
- Send POST Request - Send HTTP POST requests to your custom API during conversations
REST API Permissions
The REST API integration requires the following permissions:- Send HTTP requests: Permission to make API calls to your configured endpoints
- Read response data: Access to process API responses and extract relevant information
These permissions are essential for Strada Voice to perform the configured REST API actions effectively. You
can review and manage API access within your external service’s security settings.
Security Best Practices
- Use HTTPS endpoints for all API communications
- Implement proper authentication and authorization
- Regularly rotate API keys and tokens
- Monitor API usage and rate limits
- Validate and sanitize all data sent to external APIs
- Keep your API credentials secure and never share them publicly