Skip to main contentOverview
The Chat Widget allows you to visualize, test, and setup a chat interface for your agent. Strada provides a seamless way to integrate your agents into your web or mobile application.
Key features of the Chat Widget include:
- Customizable appearance - Match your brand’s look and feel
- Real-time conversations - Instant responses from your agents
- Multi-channel support - Works alongside voice and other channels
- Analytics and tracking - Monitor usage and conversations
Best Practices
- Place the widget prominently - Make it easy for users to find and access
- Set clear expectations - Use welcome messages to explain what the agent can help with
- Monitor conversations - Review chat history to improve agent responses
- Test thoroughly - Ensure the widget works across different devices and browsers
- Customize to match your brand - Use your brand colors and styling for consistency
