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Schedules define when your campaigns can place outbound calls. Each schedule specifies active calling hours per day of the week, a timezone, and optional holiday exclusions. Navigate to Settings > Calls > Schedules to manage your schedules.

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Schedules List

The list page shows all schedules as cards with the schedule name, timezone, and a summary of active hours (e.g., “Mon-Fri: 9:00 AM - 5:00 PM”). Each card has actions to copy the schedule ID, edit, or delete. Click New Schedule to create a new schedule.

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Creating a Schedule

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Name and Timezone

At the top of the editor, enter a Schedule Name and select a Timezone. The timezone determines when calling hours start and stop. Select Contact Timezone to use each contact’s local timezone rather than a fixed one.

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Weekly Hours

Configure which days and times calls can be placed. Each day of the week (Sunday through Saturday) has a toggle to enable or disable it. For enabled days, set one or more time windows:
  • Start time and End time define a calling window (30-minute increments)
  • Click the + button to add multiple windows for a single day (e.g., morning and afternoon with a lunch break)
  • Click the copy icon to duplicate a day’s time configuration to other days
By default, all days start disabled. When you enable a day, it defaults to 9:00 AM - 10:00 AM.

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Holidays and Exclusions

The Holidays & Exclusions section lets you block calling on specific dates. Federal Holidays - All 11 US federal holidays are listed with individual toggles. Use Enable all or Disable all to manage them in bulk. Each holiday shows its upcoming date. The holidays are:
  • New Year’s Day
  • Birthday of Martin Luther King, Jr.
  • Washington’s Birthday
  • Memorial Day
  • Juneteenth National Independence Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day
Custom Exclusions - Click Add Exclusion to create custom date rules. Each exclusion has a name and one of three rule types:
  • Specific Date - A single calendar date (e.g., December 25, 2026)
  • Annual (Month/Day) - Recurring dates by day and month (e.g., the 1st and 15th of January and March every year)
  • Nth Weekday - Recurring dates by weekday position (e.g., the 1st and Last Monday of January every year)
Each exclusion can be individually enabled or disabled, edited, or removed.

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Saving

Click Save to create or update the schedule. Click Cancel to discard changes and return to the list.

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Deleting and Restoring

Deleting a schedule moves it to the Deleted Schedules section at the bottom of the list page. Deleted schedules are not available for campaign assignment. Click the restore button on a deleted schedule to bring it back.