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Overview

The Do Not Call List helps you maintain compliance and respect customer preferences by tracking contacts who have requested not to be called. All agents will automatically block outbound calls to numbers on this list.

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Enable Tracking

Toggle Enable Tracking to have your AI agents automatically detect and add customers who request not to be called during conversations. When enabled, agents will:
  1. Recognize opt-out requests during calls
  2. Automatically add the phone number to the do not call list
  3. Prevent future outbound calls to these contacts

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Do Not Call List

View all blocked phone numbers in a table showing:
  • Phone Number - The contact’s phone number
  • Added - How long ago the number was added to the list
  • Conversation - Link to view the original call where the opt-out was requested (or “No Call” if manually added)
  • Delete (🗑️) - Remove the number from the list if added in error

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Managing the List

Add Number: Click + Add Number to manually add a phone number to the do not call list without an associated conversation. Export CSV: Click Export CSV to download the complete list for compliance reporting or integration with other systems. View Conversation: Click View to access the full transcript and recording of the call where the opt-out request was made, useful for compliance verification. Remove Number: Click the delete icon (🗑️) to remove a phone number from the list if the contact has given permission to be called again.

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Import Phone Numbers

To add multiple phone numbers at once, use the bulk import feature: Import Phone Numbers: Click Choose CSV File or drag and drop a CSV file containing phone numbers to add them to the do not call list in bulk.
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