Node Reference - Strada Voice API

This is a reference of every node available in the workflow builder, organized by integration. Nodes marked with a workflow context label are only available in that specific workflow type.

Some integrations require a connection to be configured in Settings > Integrations before their nodes can be used.

Flow Control

Node	Description
Split	Split execution into multiple conditional paths
Delay	Pause execution for a set duration before continuing

Code

Node	Description
Run Code	Execute custom TypeScript code with AI assistant and output preview

LLM

Node	Description
Custom LLM Prompt	Process or transform data using a language model

Knowledge Base

Node	Description
Query Knowledge Base	Search a connected knowledge base for relevant information

Webhook

Node	Description
Webhook	Send HTTP requests to external services

HubSpot

Node	Description
Create Ticket	Create a new support ticket
Create Task	Create a new task
Log Call Activity	Log call activity to a contact record
Get Contact	Look up a contact by email
Get Tickets	Retrieve tickets associated with a contact
Create/Update Contact	Create or update a contact
Create List	Create a new contact list
Add to List	Add contacts to a list
Book Meeting	Book a meeting
Get Meeting Availability	Fetch available meeting slots
Send Transactional Email	Send a transactional email
Send Marketing Email	Send a marketing email

Salesforce

Node	Description
Create Case	Create a new case in Service Cloud
Create Task	Create a new task
Get Contact	Retrieve contact data
Update Campaign Member	Update a campaign member
Update Lead	Update a lead

Zendesk

Node	Description
Create Ticket	Create a support ticket
Update Ticket	Update an existing ticket
Check Queue	Check the queue status
Messaging Handoff	Hand off a chat conversation to a Zendesk agent

Slack

Node	Description
Send Channel Message	Send a message to a Slack channel

Microsoft Teams

Node	Description
Send Channel Message	Send a message to a Teams channel
Send Bot Message	Send a bot message via the Strada App

Gmail

Node	Description
Send Email	Send an email using Gmail

SMTP

Node	Description
Send Email	Send an email using SMTP

Front

Node	Description
Send Channel Message	Send a channel message to Front

Twilio

Node	Description
Send SMS	Send an SMS message
Start Payment	Start a PCI-compliant payment collection session `Action only`

Cal.com

Node	Description
Get Available Slots	Fetch available meeting slots
Create Meeting	Schedule a meeting

Calendly

Node	Description
Get Available Slots	Fetch available meeting slots
Create Meeting	Schedule a meeting

Snapsheet

Node	Description
Get Claim	Get claim details by claim number
Create Claim	Create a new claim

AgencyZoom

Node	Description
Get Customer	Retrieve customer information
Update Contact	Update a contact

AMS360

Node	Description
Get Policies by Number	Look up policies by policy number

Campaign Monitor

Node	Description
Add Subscriber	Add a subscriber to a mailing list

Amazon Connect

Node	Description
Update Contact Attributes	Push data to the Amazon Connect contact `Action only`
Transfer to Flow	Hand the call back to Amazon Connect `Action only`

eGain

Node	Description
Check Chat Allowed	Check if chat is allowed for an entry point
Handoff	Hand off the conversation to an eGain agent `Action only`

NICE CXone

Node	Description
Handoff	Hand off the conversation to a NICE CXone agent `Action only`

Maestro QA

Node	Description
Push to QA	Push conversation data for quality assurance

Strada

Node	Description
Create Campaign Call	Create a new campaign call
Schedule Check	Check if a time falls within a schedule
Set Call Session Data	Store key-value session data keyed by caller phone number
Set Session Variable	Store key-value pairs as session variables for the current conversation `Action and Pre-call only`
Return Response	Return data to the agent and exit the workflow `Action only`

Call

Node	Description
Transfer Call	Transfer the call to another phone number or SIP destination `Action and Pre-call only`
Handoff	Hand off the conversation to another Strada agent `Action and Pre-call only`
Block Call	Block the call from being placed `Pre-call only`
Update Variables	Update call variables before the call begins `Pre-call only`
End Call	End the current call `Action only`

​ Flow Control

​ Code

​ LLM

​ Knowledge Base

​ Webhook

​ HubSpot

​ Salesforce

​ Zendesk

​ Slack

​ Microsoft Teams

​ Gmail

​ SMTP

​ Front

​ Twilio

​ Cal.com

​ Calendly

​ Snapsheet

​ AgencyZoom

​ AMS360

​ Campaign Monitor

​ Amazon Connect

​ eGain

​ NICE CXone

​ Maestro QA

​ Strada

​ Call

Flow Control

Code

LLM

Knowledge Base

Webhook

HubSpot

Salesforce

Zendesk

Slack

Microsoft Teams

Gmail

SMTP

Front

Twilio

Cal.com

Calendly

Snapsheet

AgencyZoom

AMS360

Campaign Monitor

Amazon Connect

eGain

NICE CXone

Maestro QA

Strada

Call