Some integrations require a connection to be configured in Settings > Integrations before their nodes
can be used.
Flow Control
| Node | Description |
|---|---|
| Split | Split execution into multiple conditional paths |
| Delay | Pause execution for a set duration before continuing |
Code
| Node | Description |
|---|---|
| Run Code | Execute custom TypeScript code with AI assistant and output preview |
LLM
| Node | Description |
|---|---|
| Custom LLM Prompt | Process or transform data using a language model |
Knowledge Base
| Node | Description |
|---|---|
| Query Knowledge Base | Search a connected knowledge base for relevant information |
Webhook
| Node | Description |
|---|---|
| Webhook | Send HTTP requests to external services |
HubSpot
| Node | Description |
|---|---|
| Create Ticket | Create a new support ticket |
| Create Task | Create a new task |
| Log Call Activity | Log call activity to a contact record |
| Get Contact | Look up a contact by email |
| Get Tickets | Retrieve tickets associated with a contact |
| Create/Update Contact | Create or update a contact |
| Create List | Create a new contact list |
| Add to List | Add contacts to a list |
| Book Meeting | Book a meeting |
| Get Meeting Availability | Fetch available meeting slots |
| Send Transactional Email | Send a transactional email |
| Send Marketing Email | Send a marketing email |
Salesforce
| Node | Description |
|---|---|
| Create Case | Create a new case in Service Cloud |
| Create Task | Create a new task |
| Get Contact | Retrieve contact data |
| Update Campaign Member | Update a campaign member |
| Update Lead | Update a lead |
Zendesk
| Node | Description |
|---|---|
| Create Ticket | Create a support ticket |
| Update Ticket | Update an existing ticket |
| Check Queue | Check the queue status |
| Messaging Handoff | Hand off a chat conversation to a Zendesk agent |
Slack
| Node | Description |
|---|---|
| Send Channel Message | Send a message to a Slack channel |
Microsoft Teams
| Node | Description |
|---|---|
| Send Channel Message | Send a message to a Teams channel |
| Send Bot Message | Send a bot message via the Strada App |
Gmail
| Node | Description |
|---|---|
| Send Email | Send an email using Gmail |
SMTP
| Node | Description |
|---|---|
| Send Email | Send an email using SMTP |
Front
| Node | Description |
|---|---|
| Send Channel Message | Send a channel message to Front |
Twilio
| Node | Description |
|---|---|
| Send SMS | Send an SMS message |
| Start Payment | Start a PCI-compliant payment collection session Action only |
Cal.com
| Node | Description |
|---|---|
| Get Available Slots | Fetch available meeting slots |
| Create Meeting | Schedule a meeting |
Calendly
| Node | Description |
|---|---|
| Get Available Slots | Fetch available meeting slots |
| Create Meeting | Schedule a meeting |
Snapsheet
| Node | Description |
|---|---|
| Get Claim | Get claim details by claim number |
| Create Claim | Create a new claim |
AgencyZoom
| Node | Description |
|---|---|
| Get Customer | Retrieve customer information |
| Update Contact | Update a contact |
AMS360
| Node | Description |
|---|---|
| Get Policies by Number | Look up policies by policy number |
Campaign Monitor
| Node | Description |
|---|---|
| Add Subscriber | Add a subscriber to a mailing list |
Amazon Connect
| Node | Description |
|---|---|
| Update Contact Attributes | Push data to the Amazon Connect contact Action only |
| Transfer to Flow | Hand the call back to Amazon Connect Action only |
eGain
| Node | Description |
|---|---|
| Check Chat Allowed | Check if chat is allowed for an entry point |
| Handoff | Hand off the conversation to an eGain agent Action only |
NICE CXone
| Node | Description |
|---|---|
| Handoff | Hand off the conversation to a NICE CXone agent Action only |
Maestro QA
| Node | Description |
|---|---|
| Push to QA | Push conversation data for quality assurance |
Strada
| Node | Description |
|---|---|
| Create Campaign Call | Create a new campaign call |
| Schedule Check | Check if a time falls within a schedule |
| Set Call Session Data | Store key-value session data keyed by caller phone number |
| Set Session Variable | Store key-value pairs as session variables for the current conversation Action and Pre-call only |
| Return Response | Return data to the agent and exit the workflow Action only |
Call
| Node | Description |
|---|---|
| Transfer Call | Transfer the call to another phone number or SIP destination Action and Pre-call only |
| Handoff | Hand off the conversation to another Strada agent Action and Pre-call only |
| Block Call | Block the call from being placed Pre-call only |
| Update Variables | Update call variables before the call begins Pre-call only |
| End Call | End the current call Action only |