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A knowledge base provides your voice agents with the information they need to answer questions and assist customers effectively.

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Getting Started

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Step 1: Planning Your Knowledge Base

Before creating your knowledge base, consider:
  • Target Audience - Who will be using your agents?
  • Common Questions - What questions do customers ask most often?
  • Content Types - What types of information do you need to provide?
  • Update Frequency - How often will content need to be updated?

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Step 2: Knowledge Base Structure

Organize your content with:
  • Categories - Broad topics (e.g., “Product Information”, “Support”)
  • Subcategories - Specific areas within categories
  • Articles - Individual pieces of content
  • Tags - Keywords for easy searching and filtering
Knowledge Base
├── Product Information
│   ├── Features
│   ├── Pricing
│   └── Integrations
├── Support
│   ├── Getting Started
│   ├── Troubleshooting
│   └── FAQ
└── Company Information
    ├── About Us
    ├── Contact Information
    └── Policies

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Step 3: Content Creation

Create your first articles:
  1. Write Clear Titles - Use descriptive, searchable titles
  2. Structure Content - Use headings, bullet points, and numbered lists
  3. Include Keywords - Use terms your customers would search for
  4. Add Examples - Provide concrete examples and use cases
  5. Keep It Current - Ensure information is up-to-date and accurate
  6. Keep things brief - Always remember that this is a voice-agent and that the curation of content should be thought of accordingly

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Creating Knowledge Bases on Strada

Follow these simple steps to create and manage your knowledge base:

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Step 1: Upload File

Click on Upload File to setup a new knowledge base. Knowledge Base Step 1

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Step 2: Name Your Knowledge Base

Enter a name for your knowledge base. Knowledge Base Step 2

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Step 3: Choose Files to Upload

Select the files you want to upload to your knowledge base. Knowledge Base Step 3

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Step 4: View Created Knowledge Base

You’ll see your knowledge base listed under Knowledge_Base_Title which has now been created. Knowledge Base Step 4

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Step 5: Edit and Manage Content

Once your knowledge base is created, you can edit and manage all files individually on our dashboard.
We support Markdown editing with a live preview - you’ll see your input on the left and the formatted output on the right.
Knowledge Base Step 5