Create New Knowledge Base

A knowledge base is a collection of files that your agents can access during conversations to find answers. When a customer asks a question, the agent retrieves the most relevant content and responds naturally.

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Creating a Knowledge Base

From the Knowledge page, click Upload to get started. Enter a name for your knowledge base and click Create knowledge base. After creation, you’ll be taken to the content view where you can start adding files.

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Uploading Files

From the content view, use the Upload tab to drag and drop files or click Choose Files to browse.

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Supported File Types

Each file can be up to 10MB.

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File Conversion

Non-text files like PDF and DOCX are automatically converted to Markdown before being added. You’ll see a conversion preview where you can review and edit the converted content before confirming the upload. Text-based files (.md, .txt, .csv) are uploaded directly without conversion.

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Crawling Websites

Instead of uploading files manually, you can pull content directly from websites. Strada crawls the pages you point it to, extracts the text, and converts it into knowledge base files automatically. Switch to the Website tab within your knowledge base to get started.

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Adding Specific URLs

If you already know the exact pages you want, use the Add Specific URLs section. Enter URLs directly and click Add to Import List to include them without crawling.

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Importing

Once you’ve selected your pages, click Import Selected Pages to start ingestion. Each page is processed individually with a status indicator so you can track progress. After ingestion completes, the crawled content appears as files in your knowledge base, ready to be reviewed and edited.

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Editing Content

Click any file to open the Markdown editor. Your input appears on the left with a formatted preview on the right.