> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getstrada.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

> View, filter, and analyze all your call and chat interactions in one place

## Overview

The Conversations page is your hub for reviewing every interaction your agents have, with calls and chats combined into a single, unified view. Filter by any metric, create saved views for your team, and view individual conversations to review transcripts, recordings, analysis data, and QA scores.

<div style={{ marginTop: '12px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-overview-full.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=45a8ade80a091a751aa6b9cf667ed104" alt="Conversations Page Overview" style={{ width: '100%', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="1024" height="493" data-path="logs/conversations-overview-full.png" />
</div>

***

## Navigating the Conversations Page

### Type Tabs

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-type-tabs.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=25da838f61105e740e2096a422080136" alt="Type Tabs" style={{ width: '400px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="566" height="178" data-path="logs/conversations-type-tabs.png" />
</div>

At the top of the table, toggle between three views:

* **All** - Calls and chats interleaved, sorted by most recent
* **Calls** - Only voice conversations
* **Chats** - Only text-based conversations

Switching tabs adjusts the available columns and filters to match the conversation type.

### Saved Views

<div style={{ marginBottom: '12px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-saved-views.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=6d07addb1b17fdac29447925b1ac678f" alt="Saved Views" style={{ width: '100%', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="1024" height="64" data-path="logs/conversations-saved-views.png" />
</div>

Views let you save a specific combination of filters, columns, and type selection so you can return to it later. Think of them like browser bookmarks for your conversations.

* **Create a view** - Click the **+** button in the views bar
* **Rename a view** - Right-click a view tab and select **Rename**
* **Save changes** - Click the **Save** icon on the active view tab to persist your changes
* **Delete a view** - Right-click a view tab and select **Delete**
* **Reorder views** - Drag and drop view tabs to rearrange them

<Note>Saved views are shared across your organization, so any changes are visible to all members.</Note>

***

## Filtering

### Search

Use the search bar to find conversations matching keywords in their transcripts. Search works across both calls and chats.

### Date Range

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-date-range.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=f834100ba305a8f1b0663fc96c294894" alt="Date Range Picker" style={{ width: '500px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="1024" height="533" data-path="logs/conversations-date-range.png" />
</div>

Click the date picker to select a start and end date. By default, this is set to the last 14 days. Use the **Quick Select** presets (Today, Yesterday, Last 7 days, Last 14 days, Last 30 days) or set a **Custom** range.

### Filter Drawer

Click the **Filter** button to open the filter drawer. Filters are organized into collapsible sections:

#### Common Filters

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-filter-common.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=c947ade3a3057be2d544c3b05a430bc4" alt="Common Filters" style={{ width: '340px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="490" height="188" data-path="logs/conversations-filter-common.png" />
</div>

Always visible regardless of which option is selected.

* **Agent** - Include or exclude specific agents
* **Test** - Hide test conversations
* **Feedback** - Show conversations with or without feedback

#### Call Filters

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-filter-calls.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=3f08fd4751614bbb53d6b5dd75b40d62" alt="Call Filters" style={{ width: '340px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="490" height="234" data-path="logs/conversations-filter-calls.png" />
</div>

Visible when the **All** or **Calls** tab is selected.

* **Call Type** - Inbound or Outbound
* **Phone** - Filter by specific phone numbers
* **Status** - Filter by ended reason (Connected, No Answer, etc.)
* **Campaign** - Filter by campaign name
* **Actions** - Filter by tools triggered during the call
* **Transfer Destination** - Filter by where calls were transferred

#### Chat Filters

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-filter-chats.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=41c7c604004efdd06560539de072f6dc" alt="Chat Filters" style={{ width: '340px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="490" height="142" data-path="logs/conversations-filter-chats.png" />
</div>

Visible when the **All** or **Chats** tab is selected.

* **Outcome** - Filter by chat outcome
* **Actions** - Filter by tools triggered during the chat
* **CSAT** - Satisfied or Unsatisfied

#### Analysis Filters

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-filter-analysis.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=a958ec0bfa9d630d27936743c8e1b552" alt="Analysis Filters" style={{ width: '340px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="490" height="142" data-path="logs/conversations-filter-analysis.png" />
</div>

Click **+ Add** to filter by any analysis property configured on your agents.

#### Variable Filters

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-filter-variables.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=fc00f2148f641791d192f7cbb61e9571" alt="Variable Filters" style={{ width: '340px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="490" height="142" data-path="logs/conversations-filter-variables.png" />
</div>

Click **+ Add** to filter by conversation-level variables passed into calls or chats.

#### Session Variable Filters

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-filter-session.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=e77cd6214b2b6382a9d5ffb2ede225ac" alt="Session Variable Filters" style={{ width: '340px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="490" height="142" data-path="logs/conversations-filter-session.png" />
</div>

Click **+ Add** to filter by session-level variables.

#### QA Filters

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-filter-qa.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=9a7a8a0c4937dee1b6a7b3083c37114e" alt="QA Filters" style={{ width: '340px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="490" height="364" data-path="logs/conversations-filter-qa.png" />
</div>

* **QA Result** - Filter by overall QA pass/fail
* **Sentiment** - Filter by sentiment label
* Each rubric you've configured appears as its own filter (e.g., Response Time Check, Compliance Check)

Click **Apply** to update the table, or **Clear All** to reset all filters.

### Quick Filters

Quick filter pills appear above the table for common one-click filters:

* **Feedback** - Show only conversations that have feedback
* **Test** - Show only test conversations

<div style={{ marginTop: '8px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-overview.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=f02489475dbf0229b88da22d7e43eded" alt="Conversations Page" style={{ width: '500px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="760" height="446" data-path="logs/conversations-overview.png" />
</div>

***

## Table Columns

The table displays different default columns depending on the active type tab.

### All View

| Column          | Description                                 |
| --------------- | ------------------------------------------- |
| **Agent**       | The agent that handled the conversation     |
| **Contact**     | Phone number (calls) or customer ID (chats) |
| **Duration**    | Length of the conversation                  |
| **Status**      | Ended reason (calls) or outcome (chats)     |
| **QA Analysis** | Overall QA pass/fail result                 |
| **Sentiment**   | Sentiment label from QA scoring             |
| **Summary**     | AI-generated conversation summary           |

### Calls View

| Column          | Description                               |
| --------------- | ----------------------------------------- |
| **Called At**   | When the call started                     |
| **Phone**       | The phone number contacted                |
| **Agent**       | The agent that handled the call           |
| **Duration**    | Call length in MM:SS format               |
| **Status**      | Call outcome (Connected, No Answer, etc.) |
| **QA Analysis** | Overall QA pass/fail result               |
| **Sentiment**   | Sentiment label                           |
| **Actions**     | Tools triggered during the call           |

### Chats View

| Column          | Description                       |
| --------------- | --------------------------------- |
| **Summary**     | AI-generated conversation summary |
| **Outcome**     | Chat completion status            |
| **Duration**    | Chat length                       |
| **Messages**    | Number of messages exchanged      |
| **QA Analysis** | Overall QA pass/fail result       |
| **Sentiment**   | Sentiment label                   |
| **Actions**     | Tools triggered during the chat   |

### Configuring Columns

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-columns.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=bc94ab2f3c85ad67fff362550f89c7b5" alt="Configure Columns" style={{ width: '300px', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="598" height="870" data-path="logs/conversations-columns.png" />
</div>

Click the **Columns** button to show or hide columns. Toggle the eye icon next to each column name to control visibility. Use the **Reset to Default** button to restore the original column layout. Your column preferences are saved per type tab and persist across sessions.

***

## Conversation Details

Click any row to open the detail panel for that conversation.

| Section        | Calls | Chats | Description                                                 |
| -------------- | :---: | :---: | ----------------------------------------------------------- |
| **Summary**    |   ✓   |   ✓   | AI-generated overview of the conversation                   |
| **Analysis**   |   ✓   |   ✓   | Structured data extracted based on your analysis properties |
| **Recording**  |   ✓   |       | Full audio playback of the call                             |
| **Transcript** |   ✓   |   ✓   | Complete timestamped conversation with speaker labels       |
| **QA Scores**  |   ✓   |   ✓   | Rubric results and sentiment analysis                       |
| **Feedback**   |   ✓   |   ✓   | Feedback left by team members on specific messages          |
| **Actions**    |   ✓   |   ✓   | Tools and actions triggered during the conversation         |

***

## Test Conversations

<div style={{ marginTop: '-12px', marginBottom: '4px' }}>
  <img src="https://mintcdn.com/strada/827wBkKS2aRhmgyC/logs/conversations-test-badge.png?fit=max&auto=format&n=827wBkKS2aRhmgyC&q=85&s=ecf02beed154f50745d8567e76d6e34a" alt="Test Conversations" style={{ width: '100%', height: 'auto', border: '1px solid #e5e7eb', borderRadius: '8px' }} width="1024" height="280" data-path="logs/conversations-test-badge.png" />
</div>

Conversations marked with a **Test** badge indicate test interactions used for agent validation. Test calls are those made to or from numbers in your [Test Numbers](/settings/organizations/organizations#test-numbers) list.

By default, the table excludes test conversations. Use the **Test** quick filter or the filter drawer to include or isolate them.

***

## Export

Click the **Export** button in the top-right corner to download your filtered conversation data as a CSV file for external analysis or reporting.