> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getstrada.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone Numbers

> Import, organize, and route the phone numbers your agents use

## Overview

The Phone Numbers page is where you import, organize, and route the numbers your agents use. Import numbers from [Twilio](https://www.twilio.com/en-us), group them, and control where inbound calls to each number are sent.

***

## Phone Numbers List

Every imported number appears in a table with:

* **Name** - A label for the number
* **Number** - The phone number, with a button to copy it
* **Groups** - The groups the number belongs to, or *Not Assigned*
* **Inbound Destination** - The agent assigned to answer calls to this number, or a fallback number used when no agent is set

<Frame>
  <img src="https://mintcdn.com/strada/-ido6Ameq-AU7fdC/building/phone-numbers-list.png?fit=max&auto=format&n=-ido6Ameq-AU7fdC&q=85&s=e7cda2a20ee3867a7e7cf15d2ed32c2c" alt="Phone Numbers list" width="3700" height="1525" data-path="building/phone-numbers-list.png" />
</Frame>

### Row Actions

Each row has a **Copy Number ID** button and a menu with:

* **Update** - Open the number's [settings](#configuring-a-number) to assign an agent or set a fallback destination
* **Save Twilio Credentials** - Store the Account SID and Auth Token for the number (Twilio numbers only) — required for Twilio Pay and other account-scoped features
* **Delete** - Remove the number

Select one or more rows to **Add to Group** or **Remove from Group** in bulk.

<Note>
  Importing, editing, grouping, and deleting numbers require phone-number management permissions. Without
  them, the page is read-only.
</Note>

***

## Configuring a Number

Open a number's **Update** action to configure how it handles calls. To rename the number, click its name at the top of the page and type a new one.

<Frame>
  <img src="https://mintcdn.com/strada/-ido6Ameq-AU7fdC/building/configure-number.png?fit=max&auto=format&n=-ido6Ameq-AU7fdC&q=85&s=9d858b12c4bf5a5f928dc13edc809306" alt="Configuring a phone number" width="2100" height="1275" data-path="building/configure-number.png" />
</Frame>

**Inbound calls**

* **Agent** - The agent that answers inbound calls to this number. Use **Clear** to unassign it.
* **Fallback Number** (optional) - Calls forward to this number if no agent is assigned or the agent is unavailable. Use E.164 format (e.g. `+19876543210`).
* **Extension** (optional) - An extension to dial at the fallback number.

**Outbound calls**

The outbound agent is selected automatically when a campaign is created via CSV or API.

Click **Save** to apply your changes, or **Cancel** to discard them.

***

## Groups

Use **Manage Groups** to organize your numbers: add a group with the **Create New Group** field, rename one with its edit icon, or remove one with its delete icon (which asks for confirmation). Each group shows how many numbers it contains.

<Frame>
  <img src="https://mintcdn.com/strada/-ido6Ameq-AU7fdC/building/phone-number-groups.png?fit=max&auto=format&n=-ido6Ameq-AU7fdC&q=85&s=56da76e8713495707879e9cf3e4eacb3" alt="Manage Groups dialog" width="2100" height="1694" data-path="building/phone-number-groups.png" />
</Frame>

Once numbers are grouped, use the **Groups** filter above the table to include or exclude specific groups and narrow the list.

***

## Importing Numbers from Twilio

Click **Import Numbers** in the top-right corner to import one of your own [Twilio](https://www.twilio.com/en-us) numbers.

<Frame>
  <img src="https://mintcdn.com/strada/-ido6Ameq-AU7fdC/building/twilio-import.png?fit=max&auto=format&n=-ido6Ameq-AU7fdC&q=85&s=005b56c1785768914f22cf2fc8c6a91a" alt="Import a phone number from Twilio" width="1600" height="1513" data-path="building/twilio-import.png" />
</Frame>

Give the number a **Name**, then provide:

* **Account SID** and **Auth Token** - Your Twilio credentials. The **Get Account SID** and **Get Auth Token** links route you to the right page in the Twilio console as long as you're logged in. The Auth Token is hidden as you type.
* **Phone Number** - The number to import, in E.164 format (e.g. `+11234567890`).
* **Enable SMS** - Connects the number's Twilio account so it can be used for SMS in addition to voice — for example, with the Twilio **Send SMS** post-call workflow action.

Click **Connect** to import the number.

***

## Trusted Calling with Twilio

The following settings can be enabled in your Twilio account to improve the trust of your number and ultimately improve answer rates.

#### CallerID Name (CNAM) Registration

Your display name will appear on your customers landlines and mobile phone
when enabled by the subscriber. Instructions [here](https://console.twilio.com/us1/account/trust-hub/cnam).

<Note>It can take 1-2 weeks to get approved for CNAM Registration.</Note>

#### SHAKEN/STIR Trusted Calling

Marks your calls as low risk. SHAKEN/STIR A-level attestation. Instructions [here](https://console.twilio.com/us1/account/trust-hub/shaken-stir)

#### Voice Integrity registration

Registers your numbers with carrier's analytic vendors Verizon (TNS), T-Mobile
(First Orion), and AT\&T (Hiya) to remediate negative reputation. Instructions [here](https://console.twilio.com/us1/account/trust-hub/voice-integrity)

#### Branded Calling

Increases answer rates by allowing you to display your business's name on the called party's cell phone. Instructions [here](https://console.twilio.com/us1/account/trust-hub/branded-calls).