> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getstrada.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Twilio SMS

> Connect your Strada Voice agents with Twilio for SMS messaging

## Overview

The Twilio SMS app allows your agent to seamlessly integrate with Twilio's messaging platform, enabling real-time SMS communication during conversations. This integration is perfect for sending confirmations, notifications, and follow-up messages directly through your agent.

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## How to configure Twilio SMS

**Step 1: Navigate to the Twilio SMS app**

In your Strada dashboard, navigate to the **Apps** section in the left sidebar, then locate and click on **Twilio SMS** to begin the configuration process.

**Step 2: Configure your Twilio credentials**

Click the **Connect** button to open the Twilio configuration dialog. You'll need to provide the following information:

<img src="https://mintcdn.com/strada/GkV62aW0giJoOJmI/apps/twilio_sms.png?fit=max&auto=format&n=GkV62aW0giJoOJmI&q=85&s=754a80aafc744d66baaa78245e136cab" alt="Twilio SMS Configuration" width="1054" height="780" data-path="apps/twilio_sms.png" />

* **Account SID**: Your Twilio Account SID from your Twilio console
* **Auth Token**: Your Twilio Auth Token from your Twilio console
* **Phone Number**: Your Twilio phone number for sending SMS messages

**Step 3: Test and save your configuration**

After entering your Twilio credentials, click **Connect** to test the connection and save your configuration. Strada will verify that it can successfully connect to your Twilio account.

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## Available Twilio SMS Actions

Once connected, your agent can perform the following actions:

### During Conversations (In-Conversation Actions)

* **Send SMS** - Send SMS messages via Twilio during live conversations

### After Conversations (Post-Conversation Actions)

* **Send SMS** - Send follow-up SMS messages after call completion

See the [In-Conversation Actions](/building/actions/in-call-actions) and [Post-Conversation Actions](/building/actions/post-conversation-actions) documentation for detailed information on configuring Twilio SMS actions.

### Strada Workflows

Twilio SMS can be used in Strada workflows to automate follow-up processes, OTPs, etc.

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## Twilio SMS Permissions

The Twilio SMS integration requires the following permissions:

* **Send SMS messages**: Permission to send text messages on your behalf
* **Read phone number**: Access to your Twilio phone number for sending purposes

<Info>
  These permissions are essential for Strada Voice to perform the configured Twilio SMS actions effectively.
  You can review and manage these permissions within your Twilio console under **Settings** → **API Keys**.
</Info>

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## Security Best Practices

* Keep your Twilio Account SID and Auth Token secure and never share them publicly
* Regularly monitor your Twilio usage and billing
* Set up rate limiting and usage alerts in your Twilio console
* Use Twilio's webhook validation for enhanced security
* Keep your Twilio account secured with strong passwords and two-factor authentication

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