> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getstrada.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Microsoft Teams

> Connect your agent with Microsoft Teams for collaboration and messaging

## Overview

The Microsoft Teams app integration allows your agent to send messages and notifications directly to Microsoft Teams channels and chats during conversations. This integration enables real-time team collaboration, automated notifications, and seamless communication based on conversation outcomes.

***

## How to configure Microsoft Teams

**Step 1: Navigate to the Microsoft Teams app**

In your Strada dashboard, navigate to the **Apps** section in the left sidebar, then locate and click on **Microsoft Teams** to begin the configuration process.

**Step 2: Connect to Microsoft Teams**

Click the **Connect** button to initiate the OAuth authorization flow. You will be redirected to Microsoft where you can authorize Strada to access your Microsoft Teams account.

<Note>
  Make sure you're logged into the correct Microsoft account before clicking Connect. You may need admin
  permissions to authorize apps in your Teams organization.
</Note>

**Step 3: Authorize Strada in Microsoft**

On the Microsoft authorization page:

1. Review the permissions that Strada is requesting
2. Select which Microsoft account/organization to connect (if you have multiple)
3. Click **Accept** to grant Strada access to send messages in your Microsoft Teams

Microsoft will then redirect you back to Strada with the connection established.

**Step 4: Verify the connection**

Once redirected back to Strada, you should see a confirmation that your Microsoft Teams account is successfully connected. The connection should then show up on your list of **Connected Apps**.

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## Available Microsoft Teams Actions

Once connected, your agent can perform the following actions:

### Strada Workflows

Microsoft Teams can be used in Strada workflows to automate follow-up processes:

* **Send Channel Message** - Send messages to Teams channels during or after the completion of a conversation
* **Send Bot Message** - Send bot messages to specific users or channels

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## Microsoft Teams Permissions

The Microsoft Teams integration requires the following permissions:

* **Send messages**: Permission to send messages to channels and chats
* **Read team information**: Access to view available teams and channels
* **View user profile**: Access to your basic profile information

<Info>
  You can review and modify these permissions at any time in your Microsoft account settings under **Apps &
  services** → **Authorized apps**.
</Info>

***

## Security Best Practices

* Only grant the minimum required permissions for your use case
* Regularly review connected apps in your Microsoft account
* Monitor messages sent to Teams channels to verify proper usage
* Disconnect the integration if it's no longer needed
* Keep your Microsoft account secured with strong passwords and multi-factor authentication